Customer satisfaction is the foundation of our success
We recognize the significance of reliable imaging for your patients and your staff. Our customer service department understands the sensitive environments you and your equipment work in.
Our team is committed to providing the best customer service experience, getting you back on your feet as quickly as possible.
Regional Contact Information
UNITED STATES
Supported by our US Service Center
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Phone1.866.949.4346
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Fax1.480.503.8011
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Emailsupport@orthoscan.com
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Websitewww.orthoscan.com
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Address14555 N 82nd St
Scottsdale AZ 85260 -
Hours24/7 Support
Protect your investment
Keep your Orthoscan and Ziehm products up-to-date and operational with our direct Extended Service Packages.
ALL SERVICE PACKAGES DELIVER:
- Nationwide coverage from our direct Field Service Engineers
- Comprehensive service for the lifespan of your product
- Fast, Flexible, and reliable service that fits your schedule
- 24-hour toll-free customer service
- Parts inventory in the US delivered within 24 hours
- Extended Service Packages
- Gold Basic
- Platinum Elite
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- Comprehensive periodic maintenance
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- Parts and labor coverage
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Glassware coverage
(Flat-Panel Detector, X-Ray, Tube/Generator & Monitors) - *
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Glassware coverage
*15% discount towards glassware services (Flat-Panel Detector, X-Ray, Tube/Generator & Monitors) for Gold Elite packages only.
Monday - Friday, 7am - 5pm, local time, excludes holidays.
Comprehensive preventive maintenance, one visit per year for the duration of the contract term. Includes all labor and travel expenses (excluding Alaska and Hawaii) during normal working hours to complete one service visit (excludes parts). Scheduled at Orthoscan’s convenience or performed during a customer requested service call. Allow 2 weeks for scheduling.
